Whether it's your account, payments, bonuses, or gaming — we're always here to help.
Select a category based on your issue
Everything you need to know about creating a new account, verification, password resets, and updating your profile.
View detailsA complete guide to depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer.
View detailsRules and conditions for the welcome bonus, reload offers, cashback, and special promo codes.
View detailsRules for popular games, a guide to understanding Sports Betting odds, and a live betting walkthrough.
View detailsHow to install the Android and iOS apps, update them, and fix common technical issues.
View detailsLearn everything about account security, two-factor authentication, and how we protect your personal information.
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The jalibet support team is available 24/7, every day of the week
The fastest way to get help. Click the chat button in the bottom corner of the website or app.
For complex issues, send us an email. Including screenshots and your transaction ID will help us resolve things faster.
Most questions have answers right here in the FAQ — it's worth a quick look. The majority of issues can be resolved without needing to contact support.
It's completely normal to feel a little uncertain when you're new to an online gaming or betting platform. Where do I click? How do I deposit? How do I claim a bonus? The jalibet Help Center was built to answer exactly these questions. Here you'll find guides written in plain language, step-by-step instructions, and direct access to our support team.
Jalibet is built with Bangladeshi users in mind. Everything is explained in Bangla, familiar payment methods like bKash and Nagad are supported, and the support team speaks Bangla too. So whenever you run into an issue, help is never far away.
Opening an account on Jalibet takes just a few minutes. Head to the registration page, enter your name, mobile number, and password, and your account will be created right away. You'll then receive an OTP on your phone — verify it and you're ready to log in.
Before your first withdrawal, you'll need to provide a bit more information — a photo of your National ID or passport. This is simply to keep your account secure. Once verified, you won't need to do it again.
Make sure any images submitted for verification are clear and legible. Blurry or cropped photos may delay the verification process.
On the login page, click "Forgot Password." Enter your registered mobile number and you'll receive an OTP. Use it to set a new password — you'll be back in within minutes. If the OTP doesn't arrive, wait a few minutes and try again, or contact live chat.
Depositing on jalibet with bKash or Nagad is quick and easy — just follow the steps below:
Open the Jalibet website or app and log in with your username and password.
Click the "Deposit" button on your dashboard or go directly to the payment page.
Choose whichever works best for you — bKash, Nagad, or Rocket.
Send money to the designated number and copy the transaction ID.
Paste the transaction ID into the form and submit. Your balance will be updated within a few minutes.
New members at jalibet receive a generous welcome bonus on their first deposit. If you're wondering how it works or when you can withdraw it, let's break it down simply.
Bonus funds cannot be withdrawn directly — you need to place a certain amount in bets first. This is called the wagering requirement. For example, if you receive a ৳1,000 bonus with a 5x wagering requirement, you'll need to place ৳5,000 in bets before the bonus converts to withdrawable cash. The terms for each offer are clearly listed on jalibet's bonus page.
Reload bonuses are offered to existing members every week or during special events — such as the Cricket World Cup or Eid — when Jalibet runs exclusive promotions. Check the bonus page regularly or keep notifications on to stay up to date.
There's a "Promo Code" or "Bonus Code" field on the deposit form. Enter your code there and submit — the bonus will be credited to your account automatically. Codes cannot be applied after a deposit is completed, so make sure you enter it beforehand.
The Jalibet app is available on both Android and iOS. It makes payments more convenient, keeps you notified, and lets you play from anywhere.
To install on Android, you first need to enable "Install from Unknown Sources." Go to Settings → Security → Unknown Sources and turn it on. Then download the APK file from jalibet's download page and install it.
Start by restarting your phone. If the problem persists, uninstall the app and download a fresh copy. Make sure your phone's operating system is up to date. If issues continue, you can play just as easily from your browser.
Before placing a bet on cricket, football, or any other sport, it's important to understand the odds. Jalibet's Sports Betting page explains the different bet types available, including match winner, total runs, player performance, and more. Start small on your first bet to get a feel for it, then gradually increase as you get more comfortable.
Jalibet's support team is always here for you. Reach out via live chat or email for fast assistance in Bangla.